Return & Refund Policy

Refund Policy

Unopened and unused merchandise may be returned within 14 days for a full refund or exchange, less any shipping costs. Items cannot be returned to the sender or our P.O. Boxes; a special label must be mailed to the customer for proper return. We recommend purchasing insurance for your return. Items sold "as is" are not refundable or returnable. If your order is damaged during shipping, please take a photo and email it.

Please contact our customer service team at Support@zjmnooph.shop, call +1 608-249-8889 Monday through Friday (9:00 AM - 5:00 PM EST), or use our online chat feature.